Returns, Refunds and Cancellations

Returns and exchanges (7 days)

You can return or exchange an item within 7 days of delivery. To be eligible:

• the item must be unused and in the same condition you received it, with original tags and packaging;
• items bought in a sale, or as part of a free-product offer such as buy-one-get-one, are not eligible for return or exchange unless they are defective or damaged;
• products that are worn, washed or clearly used cannot be refunded.

Exchange for a different size: if the size doesn't fit, you can exchange it for another size within the same 7 days. Message us with your order number and the size you want, and we'll arrange it.

After 7 days from delivery, we cannot offer a return, exchange or refund.

Damaged, defective or wrong item

If your item arrives damaged, defective, misprinted or is not what you ordered, report it to us within 7 days of receiving it with your order number and clear photos. Once we have checked it, we will send a replacement or refund you.

How to return

Contact us on WhatsApp +91 6367621909 · Instagram @3rdera.in with your order number and what you would like to do. Where your PIN code is serviceable we arrange a reverse pick-up for you. If it is not, post the item to:

3rd Era Warehouse, G-3, Purn Vila, Behind Bohra Ganesh Ji Temple, Jai Shree Colony, Udaipur, Rajasthan 313001

Pack it securely, write your order number and registered mobile number on the package, and keep the tags and packaging intact. We recommend Speed Post. Courier cost for self-shipping is paid by you.

Refunds

When we receive and inspect your return, we confirm by email or message. If it is approved, the refund is processed within 7 days, to your original payment method or to your UPI ID, whichever you prefer. Please give your bank a little extra time to show the credit. Bank or UPI details you give us are final, so check them carefully.

Cancelling an order

You can cancel an order until it has been dispatched from our warehouse. Message us on WhatsApp +91 6367621909 · Instagram @3rdera.in as early as possible with your order number. Once an order has been dispatched we cannot cancel it, but you can use the 7-day return policy when it arrives. A cancelled prepaid order is refunded in full.

Payment problems

If money left your account but you did not get an order confirmation, wait 24 hours (it is often a delayed bank message), then contact us with the amount, date and PayU or bank reference. Failed payments are reversed automatically by the bank, normally within 5–7 working days.

Your consumer rights

Nothing here reduces your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you are unhappy with our response, contact our Grievance Officer: Siddharth Solanki on WhatsApp +91 6367621909. We acknowledge complaints within 48 hours and aim to resolve them within one month.